POLICIES
CUSTOMER RESPONSIBILITIES
All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. email: supasensecare@gmail.com. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved.
SHIPPING TIMES / ITEM DELIVERIES
All our products listed as ( Ready to ship ) will be ready to ship to the customer. We are classified as a small business, and due to these circumstances...we do ask that all customers wait 5-10 business days before items ship out. We give this time frame based off of the owner of the business's life and unexpected delays with USPS shipping, etc. Once you have checked our terms and conditions box and personally agreed to the duration and process of this release, we then ask you to claim your purchase. For any questions regarding your order, please contact us after your purchase has been made via our customer support email:
orders.supasense@gmail.com
PREORDER PROCESS
If an item is labeled in the description as a PREORDER, all orders placed on this item must have checked our terms and conditions box before they place their PREORDER on that particular item. Customers will not be able to complete their purchase until they have selected this box and ALL customers are responsible for reading the terms and conditions for the PREORDER before they check the box to complete their purchase. Details on shipping times will be listed vividly in detail in each customer's order confirmation which will be sent to them via. email. After purchasing a PREORDERED item, you are now fully committed to abiding by the PREORDER duration and will have to wait for the duration of the process to have your item delivered. For updates on your PREORDER, we suggest you follow our INSTAGRAM: @supa.sense, where we will post updates every few days on the progress of your PREORDER. All emails about order progress will not be answered until the bulk order for that desired product is completed and shipped to each of the customers. Thank you.
ALL SALES ARE FINAL
When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PREORDER in the description of that particular product, refunds, and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our company’s PREORDER fulfillment
REFUNDS / EXCHANGES
All purchases cannot be refunded or items will not be returned unless the item is shown to be defective or damaged within 1 week of the arrival of the delivery. To contact us about refunds and item exchanges, please reach out to our email team:
orders.supasense@gmail.com
POST-ORDER CHANGES & EDITS
If an order was placed and the size, address or incorrect it was placed incorrectly by the customer, there will be a $10 service fee to exchange any mistakes on customers behalf. PLEASE, before you rush to make your purchase, double check your order before you place the submit order button to avoid these service fees.
All Service Fee Costs are to be sent to the one of our following business accounts ( After the Fee is Paid the Return Address will be provided to you )
Cashapp : $supassense